Color Reflections has been using Printmatics (formerly Labworks) for 14 years. The people there have been great. Over the years, they have made constant improvements and added features that lent the program more towards our business. They were able to create custom reports as needed with very fair pricing.
They are always available should a question or problem arise. There is always someone who answers the phone during their normal business hours and will respond to e-mails very promptly. Most times, they are able to log in immediately to our computers to troubleshoot any issues which have been few and far between.
If you are looking for a stable, robust system for digital printing, this is the best out there and the company and the people are first class.